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🎫 osTicket

osTicket is an open-source help desk/ticketing system.
In the SaveinCloud Marketplace, the osTicket template creates a ready environment (web + database) and makes the system accessible for you to start registering support tickets.

🚀 Installation via Marketplace​

  1. In the SaveinCloud Panel, go to Marketplace.
  2. Search for osTicket.🔎

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⚙️ Template Configuration​

Fill in the pre-installation fields:

  • Environment — Technical name of the environment (e.g., meusistema).
  • Display Name — Name shown in the panel to identify the environment (e.g., osTicket).
  • Region — Data center where the nodes will be created (e.g., Brasília).

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▶️ Click Install to start provisioning.

⛏️ Provisioning

After confirmation, the platform starts preparing the infrastructure and executes the initial build/deploy flow.

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ℹ️ Please wait for completion.

note

SaveinCloud manages, in the background, the creation and configuration of components (application server, database, etc.) transparently — without requiring complex interventions.

✅ Completion​

After finishing, the environment will be fully configured and ready for access.

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🔐 Access to the Administration Panel​

You will receive a confirmation email with the URL and credentials for the osTicket Administration Panel.

  1. Click the URL provided in the email.
  2. Log in with the received credentials.

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🔑Login to the Administration Panel

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🛤️Logged in as Admin

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▶️ Initial Access to the osTicket Page​

The installation sets up the default public page of osTicket, which is operational immediately after installation, allowing you to open tickets and check status right away.

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The page comes with basic settings. For production use, you can adjust it in the Administration Panel.

➡️ In the panel, use the Open in Browser option to access the environment's initial public page.

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Public page in operation.

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🔗 Useful Links​

🧠 Support​

If you have questions or issues with the configuration, contact SaveinCloud Technical Support through the channels available in the panel.